Terms and Conditions

Effective Date: July 29, 2025
Website: www.missio.io

1. Introduction

Welcome to Missio! These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using Missio, you agree to comply with these Terms.

If you are using Missio on behalf of an organisation (nonprofit or business), you confirm that you are authorised to accept these Terms on its behalf. If you do not agree, please do not use our services.

2. Overview of Services

Missio is a digital platform that enables nonprofits and businesses to manage:

• Fundraising
   
• Donor and CRM data
   
• Email campaigns
   
• Websites and forms
   
• Engagement analytics
   

Our services may include both free trials and paid subscriptions, with features that vary depending on the selected plan.

3. Account Registration

You must create an account to use most features of Missio. When doing so, you agree to:

• Provide accurate, complete information
   
• Maintain the security of your credentials
   
• Notify us of any unauthorised use or suspected breach
   

We reserve the right to suspend or close your account for violations or misuse.

4. Acceptable Use

You agree not to:

• Violate any laws or third-party rights
   
• Use the platform for fraudulent, harmful, or unlawful activity
   
• Interfere with system security or operations
   
• Upload malicious software or spam content
   

Misuse of the platform may result in account suspension or termination.

5. Subscriptions and Payments

Certain features require a paid subscription. By subscribing, you agree to:

• Pay the applicable fees for your plan
   
• Maintain valid payment information
   
• Accept recurring billing unless cancelled
   

All payments are securely processed via third-party providers. Missio does not store payment details.

6. Free Trials and Cancellations

Free trials may be offered for a limited period. After the trial, your account may be downgraded or transitioned to a paid plan, depending on your actions.

You can cancel your subscription through your account dashboard at any time. Cancellations do not result in prorated refunds.

7. Intellectual Property

All content, trademarks, and code related to Missio are the property of Missio or its licensors. You may not:

• Copy or redistribute our platform or materials
   
• Use our branding without permission
   
• Resell or frame Missio services without authorisation
   

You retain ownership of any content or data you upload to your account. We only use it to provide services to you.

8. Privacy and Data Use

Our handling of your data is governed by our Privacy Policy. By using Missio, you agree to that policy and how your information is used and protected.

9. Third-Party Services

Missio may offer integrations with third-party services (e.g., Google, Stripe, CRM tools). Use of those tools is subject to their respective terms and privacy policies.

We are not responsible for their performance or availability.

10. Service Modifications

We may update, modify, or discontinue parts of the platform at our discretion. Where feasible, we will notify you of major changes. We are not liable for any loss caused by such updates or interruptions.

11. Limitation of Liability

Missio is provided “as-is.” To the fullest extent permitted by applicable law, we are not liable for:

• Indirect, incidental, or consequential damages
   
• Loss of data, revenue, or reputation
   
• Platform downtime or delays
   

Our total liability is limited to the amount you paid in the past 6 months before the claim.

12. Termination

You may close your account at any time. We may suspend or terminate your access if:

• You violate these Terms
   
• Payment fails
   
• You misuse the platform
   

Termination does not remove your responsibility for past payments or obligations.

13. Governing Law and Disputes

These Terms are governed by applicable laws in your country or region of residence. Any dispute will be resolved through negotiation or, if necessary, via appropriate legal channels in a neutral jurisdiction.

14. Changes to These Terms

We may update these Terms occasionally. We will notify you of significant updates via email or in-app notices. Continued use of the service implies agreement to the new version.

15. Contact Us

For any questions regarding these Terms, you can reach us at:
📧 Email: support@missio.io
🌐 Website: www.missio.io